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Your Name

TECHNICAL SERVICES MANAGER - Unix/DB/SAN

Atlanta, GA

your.email@example.com
111-222-3333
www.your-website.com

Work Experience

TECHNICAL SERVICES MANAGER - Unix/DB/SAN

CERIDIAN / FIS,

1997Current

Direct oversight for multiple HW, DB and Middleware infrastructure environments 
Ownership of core Production operation applications supporting transactional user processing 
Leverage onshore / offshore multi-platform resources into 'follow the sun' enterprise support teams 
Enforce Change/Release Management and various PM tool-sets insuring reliable-repeatable service 
Drive migrations of legacy HW / OS environments to virtual / centrally administered domains 
Create and administer SOX, SAS-70, SSAE-16 and HIPAA Compliance Processes 
Migrated Unix based legacy EAP product line to MS CRM 
Analyze IT related costs for RFP responses and annual support - license renewal agreements 
Implementing SIEM Centralized Logging with monitoring & low level security auditing 
Quantified Business goals into SLA metrics and designed reporting tools to insure expectations were met.

SENIOR SYSTEMS ANALYST

National Service Industries, NSI, Corporate Office,

1996 1997

UNIX Systems Administrator for PeopleSoft HRMS/PR Informix 7.X Database 
Administered multi-divisional PeopleSoft HR system. 
Informix DBA backup 
Administered security for UNIX and PeopleSoft. 
Developed Corporate IT Disaster Recovery plan the HR/PR system. 
Researched & recommended vendor procurement. 
Implemented HP OpenView to automate monitoring and improve maintenance procedures.

UNIX SYSTEMS / NETWORK ADMINISTRATOR

Atlantic Envelope Company, a Division,

1993 1996

Managed 400 user HP UNIX WAN/LAN Production Environment 
Directed 1000% growth of TCP/IP based PC WAN/LAN over 2 year period to meet expansion needs. 
Converted ten site multi-state WAN from T1 PPP to Frame Relay insuring uninterrupted Division growth. 
Designed and integrated multiple protocol interfaces using routers and gateways to support initial LAN rollout. 
Responsible for security, backup and disaster recovery for Divisional production and development systems. 
 
Unix/Linux (HP, AIX, Solaris, RedHat, SUSE), Microsoft 
 
HP HW Platforms (Superdome, D-E-G-K-L-N 8000 series, backup systems) 
IBM P-series 
SAN HW (EMC DMX, Celerra, Connectrix, Hitachi) 
 
Datbase platforms - Oracle, Sybase, MS-SQL, DB2, Informix, Postgres 
MS-CRM, EAP, Siebel, Oracle Financials, MS CRM, PeopleSoft, Sterling Integrator 
EMC Products (SymmConfigure, TimeFinder, SRDF, RecoveryPoint) 
Monitoring Tools (OpenView, Argent, Quest, BigBrother/Sister) 
Certified Novell Engineer (CNE) & Administrator (CNA) 
Data Warehousing 
 
Project Management - MS Project, experience with Agile & SCRUM and CMMI methodologies

Education

Master of Science in Computer Information Systems

Georgia State University, Atlanta, GA

BBA in Economics

Georgia State University, Atlanta, GA

Additional Information

Skills: 
15+ years' hands on management of Production Infrastructure, DB and Middleware enterprise operations support teams. 
Performance driven emphasizing resource management, allocation and development. 
Sought out for Enterprise Architecture design. 
Dedicated Change / Release Management proponent insuring successful deliverables. 
Experienced Project Manager for dynamic and complex implementations. 
Design SLA/KPI metrics and reporting structures to track achieve productivity goals. 
Emphasis on managing financial goals and budgets. 
Exceptional leadership building teams, on & offshore resource oversight and mentoring. 
Focus on setting and meeting goals through use of ITIL / Six Sigma tools. 
Ability to work independently and under pressure.
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