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Your Name

TECHNICAL SERVICES MANAGER - Unix/DB/SAN

Atlanta, GA

your.email@example.com
111-222-3333
www.your-website.com

Work Experience

TECHNICAL SERVICES MANAGER - Unix/DB/SAN

CERIDIAN / FIS, Atlanta, GA

1997Current

Direct oversight for multiple HW, DB and Middleware infrastructure environments 
o Ownership of core Production operation applications supporting transactional user processing 
o Leverage onshore / offshore multi-platform resources into ‘follow the sun’ enterprise support teams 
o Enforce Change/Release Management and various PM toolsets insuring reliable-repeatable service 
o Drive migrations of legacy HW / OS environments to virtual / centrally administered domains 
o Create and administer SOX, SAS-70, SSAE-16 and HIPAA Compliance Processes 
o Migrated Unix based legacy EAP product line to MS CRM 
o Analyze IT related costs for RFP responses and annual support - license renewal agreements 
o Implementing SIEM Centralized Logging with monitoring & low level security auditing 
o Quantified Business goals into SLA metrics and designed reporting tools to insure expectations were met.

SENIOR SYSTEMS ANALYST

National Service Industries, NSI, Corporate Office,

1996 1997

UNIX Systems Administrator for PeopleSoft HRMS/PR Informix 7.X Database 
o Administered multi-divisional PeopleSoft HR system. 
o Informix DBA backup 
o Administered security for UNIX and PeopleSoft. 
o Developed Corporate IT Disaster Recovery plan for HR/PR system. 
o Researched & recommended vendor procurement. 
o Implemented HP OpenView to automate monitoring and improve maintenance procedures.

UNIX SYSTEMS / NETWORK ADMINISTRATOR

Atlantic Envelope Company, a Division,

1993 1996

Managed 400 user HP UNIX WAN/LAN Production Environment 
o Directed 1000% expansion of TCP/IP based PC WAN/LAN over 2 year period  
o Converted multi-state WAN from T1 PPP to Frame Relay  
o Owned security, backup and DR

Education

Master of Science in Computer Information Systems

Georgia State University, Atlanta, GA

BBA in Economics

Georgia State University, Atlanta, GA

Skills

Enterprise Architect, Project Management, IT Strategist, Relationship Management, Vendor Engagement, IT Lifecycle Management, Team Building, ITIL, Change Management, Release Management, Hosting / Shared Services, Process Improvement, Infrastucture Implementation, Resource Management, Offshore Support, Unix/Linux, Oracle, MS-SQL, Sybase, Postgres, Informix, EMC, Hitachi, IBM Shark, SRDF, RecoveryPoint, OpenView, Argent, Quest, BigBrother/Sister, CNA / CNE, Siebel, Oracle Financials, MS CRM, PeopleSoft, Sterling Integrator, Six Sigma, MS Project, Agile/ SCRUM & CMM

Additional Information

Achievments: 
 
Reorganized segregated resources into functional teams supporting multiple Business Units in geographically dispersed 24x7 Data Centers. 
 
Built a B2B service supporting dynamic encryption and protocol standards handling files worth $100B annually.  
 
Virtualized a legacy UNIX environment reducing DC footprint by 90% and enabling site failover recovery. 
 
Consolidated legacy environment realizing a six month $80K ROI and $300K year over year savings. 
 
Enforced Change & Release Management processes reducing resource requirements by 50% during a 60% growth cycle. 
 
Documented enterprise SOX, SAS-70 and SSAE-16 Process Control Narratives for HW/OS and DB platforms. 
 
Designed centralized SharePoint Compliance documentation site minimizing Audit support requirements. 
 
Architected initial SAN solution leveraging an archival model to minimize annual expenses. 
 
Created a Resource Capacity management process to prioritize and meet deliverables. 
 
Leveraged Six Sigma metrics to create a UI for customers to triage issues directly streamlining response times.  
 
Expanded backup solution from departmental to enterprise level saving $250K/year.
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